Spaving is easy, and it's even easier when you have the clarity, confidence and answers you need.
Spave® deducts micro-amounts (“Spavings”) from your primary checking account and distributes them to your selected nonprofits and savings. Whenever you make a purchase using your debit card, credit card or checking account(s) linked to the Spave app, a round-up, a fixed amount, or percent that you define is deducted from your checking and automatically distributed to your selected Giving and Saving accounts.
Spavings are calculated from the transactions of your primary checking account and other spending accounts linked to the Spave app.
By linking your banking accounts, you're creating a personal ecosystem that seamlessly balances your spending, your saving, and your giving—empowering you to live the life you choose, save for the things you care about and help make the world a better place. Spave gives you control, choice, and convenience to impact your community on your terms."
We have established an overdraft protection threshold so that if there is $25 or less in your checking account, we will not initiate the transfer(s). Once your account has funds available, your Spavings will resume deducting on a weekly basis as scheduled. You can also limit the amount of Spavings that are deducted from your checking account per goal.
Email may take a few minutes to reach you. If you still don't receive a code after a few minutes, tap “resend code” and we will send you another code. If you are still not receiving a code, please send us an email at support@spave.io.
You can reset your password by tapping on “Forgot password” on the login screen. You will receive a verification code in the email you provided. The verification code can be entered in the App allowing you to create a new password.
From within the app, you are able to reset your password by tapping on the menu bars in the upper left corner, select, “Profile” and then select “Login”. Enter your current password, enter and confirm your new password, and Save your changes.
Your linked accounts can be found by tapping on the menu bars in the upper lift corner and then selecting "Financial Accounts".
The Spave app allows linking multiple checking accounts, savings accounts and spending cards. If you would like to save with Spave, you can create a Spave savings account with funds FDIC insured and securely held at Veridain Credit Union.
Yes, you can change your primary checking account, which is where funds are withdrawn from. On any screen, tap on the menu in the upper left corner, and select "Financial Accounts". On the tile of the checking account that you want your spavings withdrawn from, tap on the three-dot menu and select the checkbox to “Set as Primary.” Save your changes. When you are returned to the Linked Accounts screen, the checking account you selected to have funds withdrawn from will be bolded and have a checkmark to the right of the nickname, indicating it is your primary checking account.
On the Home screen, tap the menu in the upper left corner, and select "Profile". Tap on the “Deactive my Spave profile” button at the bottom. THIS ACTION IS IRREVERSIBLE, so please ensure you no longer want to use the Spave app.
We’re sorry to see you leave and would appreciate if you would provide feedback and a reason for leaving to support@spave.io.
Spave will collect and maintain your giving amounts each week, and a transfer will be initiated every month to your charity. Transfers from your account may take up to one week to complete.
Your donations are 100% tax-deductible.* Nonprofits pay nothing to be found or receive funds through Spave. 3.5% of your donation goes to our database platform partners. 6.5% goes to keeping the Spave platform secure. 90% goes to the organizations you support.
*The Home screen will show your total giving and the Goals screen will show the amounts given to each cause you support. Every January you’ll receive a year-end giving statement and a receipt for tax purposes.
Spave will collect your giving amounts each week from your primary checking account. Spave will initiate transfers monthly to the nonprofit(s). Transfers from your account may take up to one week to complete.
Our network of nonprofits includes over 1.5 million accredited charities and growing. To dive deeper, visit our Nonprofit Network page.
There is a maximum amount of $5,000 per transaction that you can give or save. However, if we identify that there is a transaction scheduled for an amount greater than your primary checking account balance minus $25, our overdraft protection will prevent the transfer from occurring.
Goal donations can be viewed by tapping Goals in the bottom navigation, and then tapping on the "Donated $" in the applicable goal tile progress bar or by tapping the three-dot menu and selecting Donations.
Your spaveNOW donations can be viewed by tapping spaveNOW in the bottom navigation. You can view individual spaveNOW donations by tapping on the down arrow for each nonprofit.
Donations are final and cannot be reversed. If you have questions, please contact support at support@spave.io.
You can, however, pause your giving goal for up to three months. During this period, any giving transactions that have not yet been initiated will not occur. You can also cancel a giving goal to stop future, uninitiated donations.
Each January, Spave emails each user a customized, comprehensive tax receipt that covers all of their charitable giving through the Spave app. This year-end tax email is your official tax receipt. One hundred percent (100%) of the donations you made through the Spave app is tax deductible.
That’s one of the many perks of using Spave — you don't have to keep receipts for individual donations and/or individual charities/nonprofits you've contributed to. Spave automatically compiles all of that information into one simple tax report. Please ensure that you don't double count a donation if you receive a thank-you or acknowledgement directly from the non-profit.
You have full control over how much you give or save.
To set financial guardrails, go to the Goals section using the bottom navigation bar. Tap the three-dot menu on the applicable nonprofit goal tile, select Edit and tap the pencil icon next to Goal Min Guardrails or Goal Max Guardrails. Enter your desired minimum and maximum donation amounts (minimum of $1 per week). When finished, tap Update Goal to save your changes.
Saving with Spave
Spave will collect your savings amounts each week, and a transfer will be initiated every Monday to your Spave savings account. The definition of the week is the prior Saturday-Sunday. Transfers may take up to one week to complete.
There is a maximum of $5,000 per transaction that you can give or save. However, if we identify that there is a transaction scheduled for an amount greater than your account balance minus $25, our overdraft protection will prevent the transfer from occurring.
Savings deposits cannot be reversed.
If your savings goal has a balance, you can withdraw the balance from your Spave Savings account and transfer it back to the originating checking account. To do this, select "Withdraw" from the goal tile and confirm the amount to transfer.
You can also pause your savings goal for up to three months, preventing any uninitiated savings transactions during this time. Canceling a savings goal will stop future, uninitiated savings transactions.
Once a Goal is completed, it cannot be restarted, but you can create a new one.
If you have any questions, please contact support at support@spave.io.
You have full control over how much you give or save.
To set financial guardrails, go to the Goals section using the bottom navigation bar. Tap the three-dot menu on the applicable savings goal tile, select Edit and tap the pencil icon next to Goal Min Guardrails or Goal Max Guardrails. Enter your desired minimum and maximum savings amounts (minimum of $1 per week). When finished, tap Update Goal to save your changes.
Privacy & Security
We take security very seriously; protection of your privacy and data security is vital to us. We have taken extreme measures to validate each user, their accounts and to protect personal data within all aspects of our infrastructure and user experience. We have implemented the same level of security that your bank does.
Maintain
We have strong encryption deployed both for data storage as well as API invocation. Along with SSL certificates and access controls in place, we keep your data safe and secure.
Protect
Our technology development is led by industry leading, world-class firm with cyber security expertise. Back-end services are built on AWS Cloud Infrastructure which meets PCI and SOC compliance requirements.
Data Transmission
We use 256-bit encryption and SSL (Secure Sockets Layer) to transmit data through our app and it is never stored on your mobile device. Strong data access control assures only authorized personnel have access to the data. We also ensure the same intense bank-level security standards, policies and protocols are adhered to among our accredited integration partners.
Access Controls
We have strong access controls in place which makes it possible to have access to resources only by authorized users. Separate access controls are enforced at each layer of infrastructure. Multi-factor authentication is required for access to third-party infrastructures. All application and user access logs are stored centrally and actively monitored.
Fraud Detection & Controls
Our services are deployed on a highly secured AWS platform architected with all security controls in place to avoid, rapidly address and proactively resolve identified issues.
For more information about the safety and security of Spave, visit our Security page.
No, Spave does not have access to your personal banking information, such as your address, date of birth, or Social Security number.
When you connect your bank accounts to Spave, the process is securely handled by our trusted integration partners, Plaid and Dwolla, using bank-level encryption protocols. Spave never sees or stores your banking credentials. Instead, we receive encrypted access that allows us to process transactions securely without exposing sensitive account details.
While Spave can access your financial transactions to display in the app and calculate goal contributions, we do not have direct access to your banking information. Your data is protected using the same security measures that financial institutions rely on to keep accounts safe.
Spave is committed to maintaining the confidentiality and integrity of all user data. We do not sell or share your personal information. For more details on our security practices, please visit our Security page.
Please send an email to support@spave.io and we will deactivate your account.
Partnerships
Partnering with Spave is easy! Nonprofits are encouraged to download and use the free SpaveKit so their supporters can know Spave is a giving option to donate to their specific nonprofit. If you have additional questions, please contact us. Once we receive your inquiry, a member of our team will reach out with next steps promptly.
We're excited that you're interested in partnering with us! The first step is to reach out to our team via the form on our Contact page. Once we receive your inquiry, a member of our team will promptly reach out with next steps.
The free SpaveKit is loaded with turnkey marketing assets to help you drive donations through Spave. Utilize the SpaveKit digital resources to get the word out and make it easier than ever for your supporters to donate to your cause through the Spave app.
These FAQs are a great resource to responding to common inquiries as your audiences get started with the Spave app. If you run into more advanced questions, feel free to contact us for additional support.
